This process applies to user accounts on the Edena app and the Edena web platform, for families, teaching staff and school personnel alike.
1 Deletion from the app
If you have access to your account, you can request deletion directly from the Edena app: open your profile, go to the account options menu and select "Delete account". Your request is recorded immediately.
2 Deletion without access to the app
If you no longer have access to your account or the app (lost device, uninstalled app, forgotten credentials, etc.), you can request deletion by emailing [email protected] with the name, email address or phone number associated with your account. We will verify your identity before processing the request.
3 What data is deleted
Once the request is confirmed, we delete your identification and contact data (name, email, phone number, profile picture), your communication history within the platform, and the tracking and activity records linked to your user profile.
4 Data we may retain
When the account belongs to a school that is an Edena client, certain billing information is kept in isolation, with restricted access, for the statutory limitation period (6 years under commercial and tax law), as explained in our Privacy Policy. All other personal data is deleted or permanently anonymised.
5 Response time
Upon receiving your request, your account is deactivated immediately. We process the permanent deletion of the data within a maximum of one month, in accordance with Article 12.3 of the GDPR.
6 More information
For more details on how we handle your personal data, see our Privacy Policy. If you believe your request has not been properly addressed, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).